Sales & Marketing

Customer Service with AI

Use AI to deliver faster, more personalized customer support across multiple channels. Automate routine requests while helping teams resolve complex issues effectively. Improve response times, customer satisfaction, and service quality.

3 sessions 15 hours Certificate-ready
Customer Service with AI
Outcome

What learners will build

Use AI to deliver faster, more personalized customer support across multiple channels. Automate routine requests while helping teams resolve complex issues effectively. Improve response times, customer satisfaction, and service quality.

Curriculum

3 sessions

01
Module 1

Apply intent, context, grounding, and instructions to produce dependable AI service.

02
Module 2

Control tone, recover safely from failures, and protect customer data during resolution.

03
Module 3

Improve service trust through escalation, calibrated automation, and targeted feedback.

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